Policies

Appointments:
Dr. Deutsch sees patients by appointment only and asks that you call in advance so that we may reserve time for you. If you are ill, we will attempt to see you the same day. If circumstances prevent you from being seen in the office, Dr. Deutsch will attempt to work with you and direct your care over the telephone.

If you have a certain time that you must have your routine appointment, it is best to call at least two weeks in advance. We try to see all the patients on time, and ask that you extend the same courtesy to us. If you cannot keep an appointment, please call us as soon as possible so that it may be given to another patient. At the time of your visit, advise the receptionist of any changes in address, telephone number, or insurance coverage.

Telephone Calls:
We encourage you to call with questions you have concerning your healthcare. However, it would be unfair to other patients if the doctor disrupts treatment to answer routine phone calls. Our staff is trained to answer most questions. If your call requires speaking to the doctor, office staff will take a detailed message and Dr. Deutsch will return your call at the earliest convenience.

Fees and Payments:
We make every effort to keep down the cost of your medical care. Co-payments and deductibles are due at the time of your office visit. For your convenience, we accept cash, checks, VISA, MasterCard, American Express, and Discover.

Prescriptions:
All prescriptions and authorizations for renewals should be requested within normal office hours. Non- controlled prescriptions will be called into your pharmacy by the end of the work day. Please call one day in advance for refills of controlled substances. Routine prescription refills may be authorized up to a maximum of one year after the last visit.

Emergency Care:
In the event of a severe emergency, go immediately to the emergency room of the nearest hospital and ask them to contact Dr. Deutsch. If a non-emergency situation arises when the office is closed, the answering service will promptly forward your message to the on-call physician. You will receive a response as quickly as possible.

Referrals:
If your insurance company requires a referral before seeing a specialist, we ask that you give at least 48 hours advanced notice before your appointment. Due to the large number of referral requests we receive on a daily bases, we need this time to process your referral. Please make sure the specialist you would like to see participates with your insurance. If your insurance requires precertification for diagnostic tests, please advise us of this when we are scheduling the test for you.

Office Hours:
The office is located at 86 New London Turnpike in Norwich ConnecticutThe office is open Monday, Tuesday, Thursday, Friday 9:00 a.m.- 5:00 p.m. Wednesday 9:00 a.m.- 4:00 p.m.

The office is closed on the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.

Insurance:
Insurance is intended to cover some, but not all of your treatment. Most plans include co-insurance, a deductible, co-payment or other expenses that must be paid by the patient. If you have insurance, please bring your plan information and your insurance card to your first visit. We will work with you to ensure that you receive the maximum benefits to which you are entitled. If your insurance changes at any point, please advise our office as soon as possible.

We act as the third party between you and your insurance company. We ask that you please familiarize yourself with your insurance benefits by reading any information the insurance company sends you. Since our office deals with hundreds of different insurance plans, it is impossible for our staff to know the details of each one. Your insurance company can answer all of your questions regarding your benefits. A telephone number should be provided on your insurance card or your insurance booklet.

One Final Note:
Thank you once again for choosing us to provide your medical care. We are dedicated to making your visit as pleasant as possible and look forward to a long and lasting relationship with you and your family.